Bishan Library Called

Mdm Chua from Bishan Library called. She was giving me the reason her counter staff is very busy and therefore need to get patrons to self-serve as much as possible. I told her main library is even busier and they do not do what Bishan Library does. They just do the checkout cheerfully and do not tell their customers off. Anyway, she says she will inform her colleagues to be more careful. Sigh! Hard to get basic message of Customer feedback through. It is so simple for them to observe Main Library.