I met an interesting gentleman in Wonderland Resturant. He has similar logic and is fearless in giving out his opinion and logic of how things should be done in a bureaucracy. I am very happy to meet a like-minded person. He regales his stories of dealing with the bureacrauts and the customer facing officers of passport department.
He was in a long queue and waited for a few hours. When it is his turn, the counter staff just pull down the blind on his counter with a slam and the sign "tutup" or closed in Malay. He was upset would be an understatement. He told the customer service officer that he had queue for a long time. If there is a fixed number of people the department can service, then they should have stop the queue up to the number they will service and let the people queueing beyond the last person know that this is where the queue ends. He does not mind queuing but he cannot be queuing and then be told to go home and come again tomorrow to queue all over again.
I must say he has fine logic.
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