This is a latest book by author of bestsellers, The Tipping Point and Blink, Malcolm Gladwell. I like the chapter on air crashes of Korean Airlines. Korean Airlines has the worst record for air crashes in the world! The reason? Korean respects for authority. It is culture. If the captain does something wrong or did not notice something important, the first officer will politely point it out. If it is ignored or the captain does not do anything, out of deference, the first officer will remind again to reinforce his point but will not be direct. Hence, the aircraft crashed and killing everyone on board. The first officer can't even save himself.
Korean Airlines subsequently hired a Consultant to improve her safety record. This Consultant insist on all pilots and first officers to communicate only in English. They have to learn English with their own money....
I am running out time as I have to get ready for my vacation. Will continue next time....
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