20% Discount in Kinokuniya

For members only. You need to pay $20 for membership fee and enjoys 10% discount for a year. Right now, Kino is giving 20% discount for Christmas and school holidays. The service level is high. The queue time is short even though the queue is long. Kino's management is good at deploying more part-time cashiers. This has improve the purchase experience. It is solid leadership. I wish my company is as responsive to customer's demands.