Below is the reply from SQ Customer Service Manager
Dear Sir,
SQ12 / 21 April 2008, Singapore to Tokyo
Warm greetings from Singapore Airlines and I trust this email finds you well.
Thank you for taking the time to communicate with us, providing us with valuable feedback on your experience when you traveled with us onboard SQ12 on21 April 2008. I am sorry to learn of your disappointment with our inflight reading materials.
Nevertheless, we review the types of magazines we uplift and I will bring this to the attention of our Inflight Services Manager. It is such a pleasure to acknowledge your compliments for the level of service displayed by our cabin crew member, Ms Iris Ho. I have informed our Cabin Crew Performance Manager of your praise and she will certainly convey your words to Ms Ho.
From your email, Ms Ho's performance is exemplary and deserving of merit and I am sure she will be delighted to learn that you have recognized her efforts and your kind words will certainly inspire and motivate her, to continue giving her best.
It is always a pleasure to hear from our customers and we greatly value your support for our airline.
Sir, thank you for flying with Singapore Airlines and we look forward to welcoming you on board our flights again soon.
Yours sincerely,
Pearline Lee
Manager Customer Services
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