Nordstrom, the legendary retailer known for its service has this rule printed in a 3 X 5 card for all its on-the-job employees. "There are no other rules" declare the card immediately after Rule #1. Hire the smile and we provide the skills, Nordstrom hiring practice. Sound very similar to my "Attitude and Aptitude" criteria for hiring and being part of the team.
Companies can be good with control and measures. To be great, hire the right employees and trust them to do their jobs. Jim Collins, author of Good to Great put it as get the right people on the bus and wrong ones off!
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